Please Note - Custom produced and personalised items are exempt from the Distance Selling Regulations and therefore cannot be returned unless defective or we have made an error in the personalisation.
If for any reason you are unhappy with your item simply return it to us unused and in its original condition and packaging within 30 days for a replacement, exchange or refund. When first trying out your new purchase, please do so somewhere clean and safe to avoid any damage as we cannot refund scratched or damaged goods. We reserve the right to charge a 25% handling & restocking fee on the return of certain items. This will be deducted from any refund or added to any exchange.
To return an item that will enable us to process your return quickly and efficiently:
Please email with your order number and a copy of the confirmation email. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 14 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. Return shipping costs will not be refunded unless the items are faulty.
Faulty or incorrect item received:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. Please email a copy of your postage receipt once you have sent the item back to us. You are responsible for any other service provided to you in connection with your purchase, e.g. postage.
The complete item(s) (including all parts, accessories, instructions and packaging etc) must be returned within 30 days of purchase, otherwise we will not be able to refund you.
Please note - If the item you have ordered is unavailable or out of stock, we will usually upgrade or swap your item to one that is an equivalent or similar to the item ordered. We won't charge any difference in price for any upgrade, nor will we swap to an item of lower value.
Change of mind:
Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, for example delivery charge and returns postage. The item(s) must be returned within 30 days of purchase. Please note, returns for change of mind can only be made on stock items such as standard dater stamps, inkpads etc. All custom-made items are excluded.
Items Returned by Royal Mail / Courier:
If your item has been returned to us by Royal Mail or the delivering courier we will usually contact you and make you aware of the return. If your item was returned due to an incorrect address or because delivery was missed / the item had not been collected from the local delivery office, we will usually charge a fee to re-send the item. We charge the original postage + VAT to resend your order. If you decide you no longer want the returned item we can refund your order minus postage paid on first delivery, as long as the order was for a stock item (i.e. non customised). If your order was for a custom item we are unable to refund as these items are exempt from our returns policy